Subscription and cancellation terms

Country checkout and cancellation controls

One commercial promise can serve all three launch languages, but the interface must use the local consumer-law controls below. These are product acceptance criteria for checkout – not footnotes to add later.

Primary references: UK CMA fair-contract guidance; Germany BGB §312j, BGB §312k and the official withdrawal form; France Code de la consommation L221-14, L215-1-1 and D215-1.

1. Who these terms are for

These terms are intended to govern consumer access to Three Flights, including its flight recommendations, briefings, simulator connector, flight reviews, coaching and logbook. “Three Flights”, “we”, “us” and “our” mean the contracting business identified at checkout and in the purchase confirmation. “You” means the account holder purchasing or using the service.

The service is intended for people aged 16 or over. If you are under 18, a parent or guardian must approve the subscription and payment. Nothing in these terms removes statutory rights that cannot lawfully be excluded.

2. Free access during the beta

• Access is free for everyone taking part in the beta.
• No payment card is required, and none can be added: there is no checkout in the product.
• The beta does not silently become a paid subscription.
• When paid plans launch, access may pause until you expressly choose a plan and confirm payment.
• We may prevent repeated free accounts created to avoid payment, using proportionate anti-abuse controls.

3. Paid plans and automatic renewal

No plan, price or billing interval is set, and none is on sale. Any figure you may have seen elsewhere is not current and is not an offer. When plans are proposed, the plan names, charges, renewal intervals and monthly equivalents will be published in this section before the first charge is possible.

Each plan renews automatically at its stated interval until cancelled. Checkout must show the selected plan, billing frequency, total charge, applicable taxes, currency, next renewal date and cancellation method immediately before you confirm the purchase. No optional charge may be pre-selected.

After purchase, we will send a confirmation that you can save, stating the plan, price, renewal date, cancellation route, cooling-off and refund rights, and the version of these terms that applies.

GBP prices are the current proposal. The final checkout will state whether tax is included and will show any local tax or currency conversion before payment. Your bank or card provider may apply its own foreign-exchange charge; we do not control that charge.

4. How cancellation works

1. Use Account → Billing → Cancel subscription, or send a clear cancellation statement through the support contact published at checkout.
2. Online cancellation must be no harder than online sign-up and must not require a telephone call.
3. We will acknowledge online cancellation in writing within 24 hours and state the final access date.
4. Cancellation stops the next renewal. There is no cancellation fee.
5. Unless you use a cooling-off or refund right, access continues until the end of the period already paid for.

Deleting the simulator connector does not by itself cancel billing. Likewise, cancelling billing does not automatically delete your account or logbook; you may request deletion separately under the privacy notice.

6. Changes to price or plan

We will give at least 30 days’ notice before a price increase affects a renewal. The notice will show the new amount, the date it applies and a direct way to cancel. A price increase will not change a period already paid for. Moving between plans takes effect at the next renewal unless checkout clearly agrees another date and amount with you.

7. Account and acceptable use

You must provide accurate account information, keep credentials secure and promptly report suspected unauthorised access. You must not:

• resell, scrape, reverse engineer or systematically extract the service or its data except where law permits;
• interfere with security, overload the service or use automation that harms other users;
• upload unlawful material or content that infringes another person’s rights; or
• use Three Flights for real-world aircraft navigation, dispatch, maintenance or safety decisions.

9. Third-party products

Microsoft Flight Simulator, SimBrief, Navigraph and aircraft add-ons are third-party products governed by their own terms. Unless a written partnership is announced, references identify compatibility only and do not imply endorsement, affiliation or access to private aircraft systems. You are responsible for any separate licence or subscription required by a third party.

10. Availability and product changes

We will take reasonable care to provide the service, but uninterrupted availability is not guaranteed. Maintenance, simulator updates, third-party outages and connector changes can temporarily affect features. We may improve, replace or retire features where reasonably necessary, but will not deliberately remove the core paid experience during a prepaid term without offering an appropriate remedy.

11. Intellectual property and your flight data

Three Flights and its software, interface, recommendation system, branding and editorial material remain ours or our licensors’. You retain rights in content you provide. You give us only the limited permission needed to host, process and display your profile, flight records and feedback to operate the service. Privacy and telemetry processing is explained separately in the privacy notice.

12. Responsibility and liability

We do not exclude liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, or breach of mandatory consumer rights. Subject to those protections, we are responsible for losses that are a reasonably foreseeable result of our breach. We are not responsible for purely business losses, third-party add-on failures, simulator defects, or loss caused by using the product for prohibited real-world aviation purposes.

13. Suspension and closure

We may temporarily restrict an account to protect users, investigate fraud or address a serious breach. Where practical, we will explain the reason and allow correction. If we permanently close a paid account without user fault, we will refund the unused portion of the current paid period. You may export available logbook data before voluntary account deletion where technically available.

14. Governing law and complaints

The final contract is expected to be governed by the law of England and Wales. If you live elsewhere, you keep any mandatory consumer protection and court rights available in your home country. Please contact support first so we can try to resolve a complaint promptly. Before paid sales begin, this section will name any consumer mediation or alternative dispute-resolution body that applies to the final seller and markets served.

The former EU Online Dispute Resolution platform will not be linked because it closed on 20 July 2025. A current, applicable dispute route will be published instead.

15. Model cancellation statement

A user will not be required to use this exact form; any clear statement is sufficient. Working electronic and postal contact details must be inserted before paid launch.